![]() Most of the time, they can easily do this. Try contacting your internet network provider and ask if they could turn off the IPv6 on your system. Contact your Internet Service Provider (ISP).You may find an option to turn off the IPv6 there. To find out if your router has this option, you should log in to your router and search through Internet, Network, or WLAN settings. Some routers (not all) have the option to choose between IPv4 and IPv6 protocols. Here are tutorials on how to disable IPv6 on different devices: Disable IPv6 on the device that you use to activate smart DNS on our website.Here are some potential solutions for this issue: ![]() Experiencing this error means your system uses IPv6 as well. However, some networks have both - IPv4 and IPv6 protocols enabled. You can only activate smart DNS for IPv4 addresses. Smart DNS can not be activated because IPv6 was detected Check if smart DNS works on your TV or gaming console now.This will activate smart DNS for your new IP address. Once logged in to your account on, go to the smart DNS page.Make sure that your laptop or phone is connected to the same network as the device on which you will use smart DNS.The most common reason why you could lose internet connection with smart DNS is that you enabled smart DNS for a different IP address than your device (Smart TV, Xbox, etc.) has.ĭid you activate smart DNS while being connected to your workspace network or mobile data? Do you a dynamic IP, where the IP address of your network eventually changes on its own? You can only activate smart DNS for 1 IP address. You lose the internet connection after setting up smart DNS Since there are so many different routers, and each one has a different interface, you may want to look at your router's user manual or search for instructions online.You can use 1.1.1.1 as a primary DNS and 8.8.8.8 as a secondary DNS. Log in to your router and set custom DNS on it.Uninstall and reinstall the streaming app or at least clear cache of the particular streaming app.If your device has 2 DNS boxes for 2 DNS servers, try to enter the same DNS server to both lines, as in the picture below:.If your device has a DNS box for 1 DNS address only, try one DNS server, then the other ![]() If you have successfully set smart DNS on your device, but your preferred streaming service is not working, here are several things you should try:Īfter activating the smart DNS service, you received two server addresses.
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